Episode 24

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Published on:

26th May 2025

Overcoming Training Challenges in Manufacturing Using Voice-Accessible AI with Derek Crager

Episode Overview

In this episode of The Manufacturers Network Podcast, host Lisa Ryan sits down with Derek Krieger, an innovative leader in manufacturing technology and AI, to discuss how artificial intelligence transforms on-the-job training, knowledge sharing, and employee engagement in the manufacturing sector. Derek shares his personal journey, the inspiration behind Practical AI and PocketMentor, and the practical steps manufacturers can take to leverage AI while protecting their intellectual property and empowering frontline workers.

Key Themes & Lessons Learned

1. Bridging the Skills Gap in Manufacturing

For over 30 years, the manufacturing industry has struggled with a shortage of skilled tradespeople. Derek, who rose from hands-on industrial work to engineering and educational development, highlights the perennial challenge: "We're always short on the shop floor of skilled trades." The knowledge gap—especially during off-hours—results in costly downtime when the right expertise isn’t immediately available.

2. Practical AI Implementation with PocketMentor

PocketMentor is a breakthrough AI-powered, voice-accessible tool that delivers real-time support, training, and troubleshooting on the shop floor—without requiring extra headcount or specialized hardware. Through a simple QR code scan, technicians can access conversational, hands-free guidance, eliminating the need to leaf through bulky manuals or carry tablets and laptops while working.

3. Meeting the Needs of a Changing Workforce

Younger workers, or "digital natives," are less likely to engage with traditional modes of knowledge transfer (like thick manuals or intimidating expert technicians). They embrace tech-enabled self-learning. PocketMentor offers this new generation an approachable, judgment-free way to ask questions and learn, helping to overcome generational communication barriers within teams.

4. Change Management: Easing the Adoption of New Technologies

Derek underscores the importance of effective change management and communication. Introducing AI solutions isn't just a technical switch: it requires setting clear expectations, top-to-bottom communication, and a bottom-up feedback loop. "It's about running a PR campaign," he notes, to foster buy-in and minimize resistance, especially among experienced workers wary of automation.

5. Protecting Intellectual Property with AI

Many manufacturers are concerned about data security and safeguarding trade secrets when using AI solutions. Practical AI addresses these concerns by implementing strict guardrails, syncing closely with IT departments, and keeping company-specific knowledge securely in-house.

6. Culture & Employee Wellbeing

Beyond technical support, Practical AI integrates features like Connections HR that provide anonymized, real-time feedback on employee morale and mental health, giving HR a clearer picture of workplace culture and enabling proactive adjustments.

7. Moving Forward: The Future of Real-Time Support in Manufacturing

Derek predicts that real-time, voice-enabled AI support will become the norm for manufacturers aiming to increase OEE (Overall Equipment Effectiveness), minimize downtime, and scale expertise efficiently without exhausting limited skilled trades.

Fun Facts

  • Local Flavor: Derek and Lisa have ties to Cleveland and Indianapolis, and share some friendly NBA banter involving the Pacers and the Cavs!
  • Late-Diagnosed Neurodiversity: Derek discovered he is on the autism spectrum and has ADHD at age 50, a personal insight that fuels his inclusive, tech-driven approach to solving workplace challenges.
  • Kitten Cameo: Lisa mentions her kittens when discussing "hallucinations" in AI, drawing a humorous analogy to unpredictable answers and the need for programming guardrails.

Keywords & SEO Highlights

  • Voice-enabled training tools for manufacturing
  • Reducing manufacturing downtime with AI
  • Real-time manufacturing support solutions
  • Practical AI implementation in manufacturing
  • Bridging generational gaps in skilled trades
  • Employee engagement and mental health in manufacturing
  • Manufacturing change management best practices
  • Industrial knowledge sharing and retention
  • Secure AI platforms for industry
  • PocketMentor review and user benefits

Memorable Quotes

  • “There's always going to be a knowledge gap from the best performer to the lowest performer, and it's magnified when we have fewer skilled trades.”
  • “PocketMentor is that voice in your ear ... It’s like calling up Jim or Janice at 2 AM on a Saturday and saying, ‘Hey, talk me through this repair’ without waking anyone up.”
  • “The only people who are going to be replaced are the ones who don’t use technology.”

Learn More and Connect

Want to experience PocketMentor or connect with Derek Krieger?

Visit practicalai.app for more info, demos, and to continue the conversation about revolutionizing manufacturing with practical, secure AI.

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About the Podcast

The Manufacturers' Network
Connecting Manufacturers with Manufacturers
The Manufacturers' Podcast is THE place for manufacturers to connect with and learn from other manufacturers. Not only will listeners get to learn from their manufacturing colleagues, but they will also discover HOW they can help each other as a resource or as a source of help and inspiration.

As a manufacturer, it's easy to get pigeon-holed into only focusing on your own industry, whether it be through your industry trade association or your industry colleagues. While trade associations are an excellent source of information for their members, sometimes it's gaining a perspective from someone else in a completely different industry that gives you the solution to your dilemma.

Stay tuned for new episodes every week on "Manufacturing Monday's." This drive-time length podcast will give you the information, tips and strategies you need to get your week off to a fantastic start.

About your host

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Lisa Ryan

As a Certified Speaking Professional (CSP), an award-winning speaker and author of ten books, Lisa Ryan, CSP, works with her clients to develop employee and client engagement initiatives and strategies that keep their top talent and best clients from becoming someone else’s.
Lisa’s expertise includes: strengthening workplace culture, improving employee engagement, increasing customer retention, and initiating gratitude strategies (“Grategies”) for personal and professional benefit. Lisa’s participants enjoy her high energy, enthusiastic delivery and quick wit and they leave the session with ideas they are committed to acting on immediately to make positive workplace culture changes.
Lisa costars in two films with other experts including Jack Canfield of “Chicken Soup for the Soul.” She is the Past-President of the National Speakers Association, Ohio Chapter and holds an MBA from Cleveland State University.

Relevant Experience

• Keynote, breakout or workshop speaker at more than 100 national and international conferences
• Thirteen years of industrial marketing and sales experience, including seven years in the welding industry – and yes, she does weld
• Host of “Elevate Your Engagement Levels: What You Need to Know” on the Elite Expert Network and the C-Suite Network
• Creator of “The Seven Mistakes Managers Make to Crush Company Culture” video series
• Best-selling author of ten books, including “Manufacturing Engagement: 98 Proven Strategies to Attract and Retain Your Industry’s Top Talent”
• Award-winning speaker